Don’t get this confused with the 1980 adult comedy, “Talk
Dirty to Me”. You should consider talking “data” to your customers. The industry experts have finally started to address an issue we’ve identified for years…data and communications are inseparable.
Your customers can’t communicate with or keep track of their customers, donors, supporters, etc. without data. Customer data can be simple such as mailing, email and contact lists or more sophisticated such as CRMs, donor software or custom datasets.
Moreover, data tends to be dynamic. Contacts come and go. People make purchases, donations, inquiries, etc. At some point, all data needs to be cleansed, merged, de-duped, sorted, formatted, appended, enhanced or some or all of these.
Where do your customers go when they need help with their data? Many don’t go anywhere. They muddle along with poor data…with inefficient data…with some data they can’t use. You have customers wanting help with their data or ideas to use their data more effectively. Why don’t you help them?
Learn some basic data-related terminology and you’re ready to start talking about data with your customers. What type of data (e.g. mailing lists, CRMs, etc.) are they using? How do they expand and maintain their data? Who does that? How do they do it? Do they have any problems with their data? Are there things they want do but can’t? You get the idea.
What makes this so simple is that you let experts do the actual data work for you. Send the data and the customers’ requirements to the experts who use their expertise and software and send the improved data back to you. Have any questions about data, they have the answers. What’s more, there’s no software to buy or learn.
You’ll be surprised by some of the reactions you get when you starting talking about data with your customers. Some of your customers will have been waiting a long time to have that discussion. They’ll start by telling you all of the problems they have and what they want to do (or can’t do) with their data. In reality, what they are doing is explaining all of the opportunities they have for you. Don’t worry. You don’t have to answer any questions on the spot and you always have your experts backing you up.
Being a data solutions provider (DSP) immediately sets you apart from the competition. Customers will never again look at you as simply a print vendor. Data is integral to both print and electronic communications – broadening your business opportunities. Few, if any, of your competitors will offer data solutions because the vast majority of them can’t.
When you’re ready to start talking data, give us a call…we’re your data experts.
No comments:
Post a Comment